returns & refunds

returns

If you have an issue with any item please email me at info@totallyplasticfree.com.

Returns will be accepted on a case-by-case basis only.

Due hygiene reasons there are many products that I cannot accept back.  

Every product page includes a full list of ingredients.  I also provide links to all of my suppliers on my supplier page so you can do further research.

Please also consider the environmental impact of mail-back product returns.  Not only is there a carbon emission impact from the transportation but also wasted packaging and wasted product.  

If the product is not defective, please consider passing it to someone else who might use it instead of returning it.   Spread the plastic free love!

refunds (if applicable)

Once your return is received, I'll send you an email to notify you that I've received it along with details for how and when your refund will be processed.